Privacy & Security

Privacy

Chloe Cole Pet Couture use of personal information that you may submit to Chloe Cole Pet Couture through this Web site is governed by the Chloe Cole Pet Couture Privacy Policy.

Privacy Statement

We respect your privacy. The information obtained from you is used only to complete and verify your order. No information shared will be given to any outside party.

Effective Date: 05/27/2017

This privacy notice discloses the privacy practices for https://www.chloecole.com .This privacy notice applies solely to information collected by this website, except where stated otherwise. It will notify you of the following:

What information we collect;
With whom it is shared;
How it can be corrected;
How it is secured;
How policy changes will be communicated; and

How to address concerns over misuse of personal data.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g., to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. You may opt out.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number provided on our website:

See what data we have about you, if any.

Change/correct any data we have about you.

Have us delete any data we have about you.

Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g, billing or customer service) are granted access to personally identifiable information. The computers/servers on which we store personally identifiable information are kept in a secure environment.

Notification of Changes

Updates to the policy will be posted here.

Other Provisions as Required by Law

California Online Privacy Protection Act (CalOPPA): disclosure requirement for “Do Not Track” signals.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 209-815-9663 or via email.

Registration

Registration is optional. If you register, you will receive an email asking you to confirm. We do not share your information with marketing firms.

During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest.

Orders

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you. We do not share your information.

Cookies

We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance their experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Sharing

We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.

Links

This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys & Contests

From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Payments

You may purchase merchandise from this Web site by using any one of the payment options listed in (link to Payment Options).  Chloe Cole Pet Couture reserves the right to change its payment procedures at any time without prior notice to you. Your payment is secure and credit information is not visible to anyone except the merchant bank. Chloe Cole Pet Couture cannot view any credit information.

Price Adjustments

Chloe Cole Pet Couture is happy to offer you a price adjustment based on the following conditions:

  • If you made your purchase on www.chloecole.com

Price adjustments for items purchased online can only be made within 10 days of your purchase. We will refund the price difference to your original form of payment. Submit your request for a price adjustment by clicking here.

Problems with Promotional Coupons

We are sorry for any trouble you may have experienced during checkout.

Reasons for your coupon code to not work may include:

  • Requirements are not met for the offer
  • Some exclusions may apply (Some designers do not allow discounts)
  • Promotional coupon may have expired Unless otherwise noted,

Chloe Cole Pet Couture coupons and promo codes are valid beginning at 12:00AM Pacific Time on the first day of the sale, and expire at 11:59PM Pacific Time on the last day of the sale. Please note: Chloe Cole Pet Couture is only able to accept one promotional code per transaction. Coupon codes cannot be used in conjunction with other coupon codes on the same order. If you forgot to add a promotional code to your recent order, click here.

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