Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Copyright
  • Welcome To Our Online Pet Boutique! 

    All content appearing on this web site is the property of Chloe Cole Pet Couture
    www.chloecole.com
    Copyright © 2009-2017 Chloe Cole Pet Couture. All rights reserved.
    As a user, you are authorized only to view, copy and print documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2009-2017 Chloe Cole Pet Couture. All rights reserved.



  • Trademarks
  • Welcome To Our Online Pet Boutique! All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Chloe Cole Pet Couture. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Chloe Cole Pet Couture or any third party, except as expressly granted herein.



  • Use Of Site
  • This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Chloe Cole Pet Couture and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Chloe Cole Pet Couture believes that customer conduct violates applicable law or is harmful to the interests of Chloe Cole Pet Couture and its subsidiaries.



  • Privacy Policy
  • PRIVACY

    Chloe Cole Pet Couture use of personal information that you may submit to Chloe Cole Pet Couture through this Web site is governed by the Chloe Cole Pet Couture Privacy Policy.


    Privacy Statement

    We respect your privacy. The information obtained from you is used only to complete and verify your order. No information shared will be given to any outside party. 

    Effective Date: 3/13/2015

    This privacy notice discloses the privacy practices for  http://www.chloecole.com .T
    his privacy notice applies solely to information collected by this website, except where stated otherwise. It will notify you of the following:


        What information we collect;
        With whom it is shared;
        How it can be corrected;
        How it is secured;
        How policy changes will be communicated; and

    How to address concerns over misuse of personal data.

    Information Collection, Use, and Sharing

    We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

    We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g., to ship an order.

    Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. You may opt out. 

    Your Access to and Control Over Information

    You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number provided on our website:

        See what data we have about you, if any.

        Change/correct any data we have about you.

        Have us delete any data we have about you.

        Express any concern you have about our use of your data.

    Security

    We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

    Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

    While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g, billing or customer service) are granted access to personally identifiable information. The computers/servers on which we store personally identifiable information are kept in a secure environment.

     

    SSL INFO

    Verified

    Secure Site by GoDaddy.com

    This Web site is secured with a GoDaddy.com Web Server Certificate. Transactions on the site are protected with up to 256-bit Secure Sockets Layer encryption. 

    Domain Control Verified

    GoDaddy.com has verified that the certificate holder controls the domain chloecole.com.

    Site Name

    chloecole.com

    Certificate Status

    Certificate is valid (1/10/16 8:26 AM to 1/9/18 3:37 PM). 



    Notification of Changes

    Updates to the policy will be posted here. 

    Other Provisions as Required by Law

    California Online Privacy Protection Act (CalOPPA): disclosure requirement for “Do Not Track” signals.


    If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 209-815-9663 or via email at  info@chloecole.com

    Registration

    Registration is optional. If you register, you will receive an email asking you to confirm. We do not share your information with marketing firms.

    During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. 


    Orders

    We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you. We do not share your information.

    We have SSL security. See below.

    Cookies

    We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance their experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

    Sharing

    We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.

    Links

    This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.


    Surveys & Contests

    From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.



  • Consumer Agreement
  • Custom Orders / Availability

    Please note that some of our designs are custom-made.  This means that the item was created specifically for your pet based on the size information you have provided to us.  For this reason, custom orders may not be exchanged, returned, or refunded.  We will contact you about any custom order to assist you in choosing the right size or color.  You may contact us at order@chloecole.com.

    Designer Ready Wear Clothing

    Each designer sizes a little differently.  There is a size chart or link on each product page to that manufacturers sizing information.  Feel free to contact us at order@chloecole.com with any sizing questions and if we do not know the answer, we will contact the designer to get that information.

    Availability /Order Processing Time

    We do not keep stock on all sizes of available items.  If an item is in stock, we will ship your order within 24 hours.  Other times orders may need to be shipped directly from the designer.  Most items will ship within 2 to 4 days.  Custom orders ship after the item is completed for you.  We will email you with updates about your custom order.  During holiday seasons, the processing time can be slightly longer.  Some orders may ship separately but you will only be charged one shipping fee.  Custom orders may take 2 to 4 weeks to ship.

    If you have, any questions feel free to contact us prior to ordering at order@chloecole.com.  Please allow 24 to 48 hours to respond to your request.

    Shipping Policy

    Many of Chloe Cole items are shipped to you directly from the designer.  For this reason, please allow 2 to 4 weeks for delivery.  Any items that are currently in stock will be shipped within 24 hours.  The preferred carriers of Chloe Cole are FedEx, UPS and USPS Priority Mail.  Tracking numbers are available upon request.  For tracking information, please call us at (209) 815-9663 or email order@chloecole.com.

    Legal Terms and Conditions

    All web site design, text, graphics, logos, button icons, and images are Copyright © of Chloe Cole Pet Couture.  All content appearing on this web site is the property of Chloe Cole Pet Couture  www.chloecole.com  Copyright © 2009-2015 Chloe Cole Pet Couture. All rights reserved.

    As a user, you are authorized only to view, copy and print documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2009-2015 Chloe Cole Pet Couture.  All rights reserved.



  • Shipping & Delivery
  •  

    If your total is between: Shipping Is:
    $0.01 USD to $25.00 USD $7.95
    $25.00 USD to $50.00 USD  $7.95 USD
    $50.00 USD to $100.00 USD $7.95 USD
    $100.00 USD to $150.00 USD $7.95 USD
    $150.00 USD to $200.00 USD $7.95 USD
    $200.00 USD to $250.00 USD $7.95 USD
    $250.00 USD  to $300.00 USD $7.95 USD
    $300.00 USD and up No Charge

     

    At this time, Chloe Cole Pet Couture ships merchandise only to locations within the continental United States and not to international locations. Chloe Cole Pet Couture does not ship to Alaska, Hawaii, Puerto Rico, Guam or the US Virgin Islands. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier. Insurance may be available for an additional fee.



  • Sales Tax
  • Chloe Cole Pet Couture charges sales tax for merchandise ordered on this Web site based on the applicable CA. state sales tax rate and the location to which the order is being shipped.

    Prices and Tax

    All prices are subject to change without notice. We currently do not have a price-matching policy. Companies selling over the Internet are subject to the same sales tax collection requirements as any other retailer. Items purchased and shipped to addresses in California are subject to applicable sales tax.



  • Warranties
  • The Content included in this Web site has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this Web site. Chloe Cole Pet Couture makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site or Content, or the suitability, functionality, or operation of this Web site or its Content. By using this Web site, you assume the risk that the Content on this Web site may be inaccurate, incomplete, offensive, or may not meet your needs and requirements. Chloe Cole Pet Couture specifically disclaims all warranties, express or implied, including without limitation the warranties of merchantability, fitness for a particular purpose, and noninfringement with respect to these web pages and content. In no event will Chloe Cole Pet Couture be liable for any special, indirect, incidental or consequential damages even if company has been advised of the possibility of such damages. 

    The information and content on this server is provided "as is" with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Any warranty that is provided in connection with any of the products and services described on this Web site is provided by the advertiser or manufacturer only, and not by Chloe Cole Pet Couture.

    The references and descriptions of products or services within the Web site materials are provided "as is" without any warranty of any kind, either express or implied. Chloe Cole Pet Couture is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this Web site or of any of the products or services described hereon.

    The descriptions of, and references to, products, services and companies on this Web site are the sole responsibility of the companies providing the information ("advertisers"), and not Chloe Cole Pet Couture.

    The inclusion of material on this server does not imply any endorsement by Chloe Cole Pet Couture, which makes no warranty of any kind with respect to the subject matter of the server materials advertised.

    A possibility exists that the server materials could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions, and alterations could be made by third parties to the server materials. Although Chloe Cole Pet Couture tries to ensure the integrity and the accurateness of the server materials, it makes no guarantees about their correctness or accuracy. Before relying on any representation made in any of the server materials, check with the advertiser of the product or service to ensure that the information you are relying upon is correct.



  • Return Policy
  • We guarantee your satisfaction.  If you are not 100% satisfied with your purchase, simply return it to us in its original unused condition within 7 days of receipt for merchandise exchange or store credit.  Store Credits will not include the shipping and handling costs. Custom orders may not be returned, but we offer assistance with each custom order. 

    We reserve the right to determine if a product is in used or non-saleable condition.  Special Value (i.e. sale or clearance items), treats and other perishables are final sale.  For pet health reasons, shoes cannot be returned. We will be happy to help you choose the correct size.
    Please call 209-815-9663 for a return confirmation number. You may also email us for a return confirmation number


    Non-returnable "Custom" and "Special Order" items cannot be exchanged or returned.  Please note details within each item's description.  One exchange per item is permitted on non-custom orders.  Second and subsequent exchanges will incur a $5 charge per item.  Order add-ons cannot be accepted and will need to be placed separately if the original order has been processed.

    You may purchase merchandise from this Web site by using any one of the payment options listed in (link to Payment Options). Chloe Cole Pet Couture reserves the right to change its payment procedures at any time without prior notice to you. Your payment is secure and credit information is not visable to anyone except the merchant bank. Chloe Cole Pet Couture cannot view any credit information.



  • Store Hours
  • We pride ourselves on our customer service. We are always willing to assist you with any problems, issues, complaints or compliments you may have. Please contact us during our customer service hours. We will respond as soon as possible.


    Email: help
    Telephone number: 209-815-9663
    Customer Service Phone Hours: 8:00 a.m. to 8:00 p.m. Monday - Saturday. 

    Please leave a message and we will return your call. 



  • Miscellaneous
  • The Terms and Conditions constitute the entire agreement between you and Chloe Cole Pet Couture with respect to this Web site. The Terms and Conditions supercede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Chloe Cole Pet Couture with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by Chloe Cole Pet Couture. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.

    Void Where Prohibited

    Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. Chloe Cole Pet Couture and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited. 

    Governing Law 

    In the event of litigation both parties agree that the Law of the State of business registration of Chloe Cole Pet Couture shall apply and both parties shall consent to the jurisdiction of said State's courts, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury.